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Terms of Service

Last updated: 1 May 2026

Please read these Terms of Service (“Terms”) carefully before using Blyssbook (“the Service”) operated by Blyssbook Technologies Ltd. (“we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part, you may not access the Service.

1. Definitions

  • “Platform” means the Blyssbook web application, APIs, and associated services.
  • “Subscriber” means a business or individual who has registered for a paid or trial Blyssbook plan.
  • “End Customer” means a client of a Subscriber who interacts with a salon website or booking page powered by Blyssbook.
  • “Content” means all text, images, data, and other materials uploaded or created through the Platform.

2. Eligibility & Account Registration

You must be at least 18 years old and authorised to enter into legally binding agreements on behalf of your business to use Blyssbook as a Subscriber. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorised use at support@blyssbook.com.

3. Subscription Plans & Billing

3.1 Plans

Blyssbook offers Starter, Professional, and Enterprise plans. Features and limits are described on our Pricing page and may be updated with reasonable notice.

3.2 Free Trial

New Subscribers may access a free trial period as indicated at sign-up. No credit card is required to start. At the end of the trial, continued use requires selecting a paid plan. We reserve the right to modify or terminate trial offers at any time.

3.3 Payment

Subscription fees are billed monthly in advance in the currency shown at checkout. All fees are non-refundable except as required by applicable law or at our sole discretion. We may change pricing with at least 30 days' written notice.

3.4 Taxes

Prices shown are exclusive of VAT, GST, or other applicable taxes unless stated otherwise. You are responsible for any applicable taxes in your jurisdiction.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any regulations.
  • Upload or transmit malicious code, spam, or harmful content.
  • Attempt to gain unauthorised access to the Service or other users' accounts.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or create derivative works from the Service without prior written permission.
  • Collect data about other users without their explicit consent.
  • Use the Service in a way that could damage, overload, or impair our infrastructure.

5. Content & Intellectual Property

5.1 Your Content

You retain ownership of all Content you upload. By submitting Content, you grant Blyssbook a worldwide, non-exclusive, royalty-free licence to host, store, process, and display your Content solely to provide the Service to you.

5.2 Our Intellectual Property

Blyssbook and its licensors own all rights in the Platform, including software, design, trademarks, and documentation. These Terms do not grant you any ownership rights. The Blyssbook name, logo, and product names are trademarks of Blyssbook Technologies Ltd.

6. Data Processing

By using Blyssbook to collect or process your clients' personal data, you act as the data controller and we act as your data processor. Our data processing activities are governed by our Privacy Policy and, where applicable, a separate Data Processing Agreement available on request.

7. Uptime & Service Levels

We target 99.9% uptime excluding scheduled maintenance. Scheduled maintenance will be communicated at least 24 hours in advance where possible. We are not liable for downtime caused by events outside our reasonable control (see Section 12).

8. Confidentiality

Each party agrees to keep confidential any non-public information of the other party designated as confidential or that reasonably should be understood as confidential. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party.

9. Termination

9.1 By You

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for unused portions of a billing period.

9.2 By Us

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in behaviour harmful to other users or the platform. We will provide reasonable notice where circumstances allow.

9.3 Effect of Termination

Upon termination, your access to the Service will cease. We will retain your data for 30 days, during which you may request an export. After 30 days, data may be permanently deleted.

10. AI Features, Automation, and Third-Party Integrations

10.1 AI and Automation Features

Blyssbook includes AI-assisted features such as the Smart Booking Bot and Advanced AI Bot. These features are designed to help salons reduce manual booking work and improve workflow efficiency. Blyssbook does not guarantee any specific business outcome, including but not limited to:

  • Increased revenue or guaranteed revenue growth;
  • A guaranteed number of new bookings or clients;
  • Complete elimination of no-shows or cancellations;
  • Any specific improvement in business performance.

AI-assisted features are available on selected plans and are subject to change. Results vary based on the nature of your business, your configuration, and how you use the platform.

10.2 WhatsApp and Messaging Integrations

WhatsApp automation features require a valid WhatsApp Business API connection through a supported provider. Blyssbook's messaging features depend on third-party provider availability, Meta's WhatsApp Business Platform policies, and your approved message templates. Blyssbook does not guarantee message delivery or WhatsApp Business API approval. Use of WhatsApp features is subject to Meta's WhatsApp Business Policy.

10.3 Payment Integrations

Online payment features (Stripe, PayPal, or other supported gateways) require a separate account with those providers and are subject to their terms, eligibility criteria, and fees. Blyssbook is not a payment processor and is not responsible for payment processing failures, account restrictions, or disputes with payment providers. VAT-ready invoice fields are available where applicable; correct tax calculations are your responsibility.

10.4 API and Third-Party Integrations

Integrations with third-party services (including but not limited to WhatsApp, Stripe, PayPal, and email providers) depend on the continued availability and terms of those services. We do not guarantee uninterrupted availability of third-party integrations.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLYSSBOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Force Majeure

Neither party is liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, government actions, internet or infrastructure failures, cyberattacks, or pandemic-related disruptions.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), UAE, without regard to conflict of law principles. Disputes shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the DIFC Courts.

15. Changes to Terms

We may revise these Terms at any time. For material changes, we will provide at least 14 days' notice via email or an in-app banner. Continued use after the effective date constitutes acceptance. If you object to the changes, your sole remedy is to stop using the Service and cancel your subscription.

16. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Blyssbook.
  • Severability: If any provision is found unenforceable, the remainder continues in full force.
  • Waiver: Our failure to enforce any right does not constitute a waiver of that right.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger or acquisition.

17. Contact

For legal notices or questions about these Terms:

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