سياسة الخصوصية

# PRIVACY POLICY **Last Updated: 24 September 2026** Mouna Beauty House (“Mouna Beauty House”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, make a booking, communicate with us, or use our beauty and home services. ## 1. Information We Collect Depending on how you use our services, we may collect: - Full name - Mobile phone number - Email address - Booking date and time - Service preferences - Service address or location for home appointments - Payment and transaction information - Information you voluntarily provide regarding your hair or beauty preferences - Communications exchanged with our team - Photos or other content you voluntarily provide or authorize us to use We only request information that is reasonably necessary to provide and manage our services. ## 2. How We Use Your Information We may use your information to: - Process and manage bookings - Confirm, reschedule, or cancel appointments - Contact you regarding your booking - Provide services at your requested location - Process payments and issue invoices or receipts - Maintain client records and service history - Improve our services and customer experience - Manage staff scheduling and service assignments - Send service-related notifications and reminders - Respond to customer enquiries and support requests - Meet applicable legal, accounting, tax, or regulatory requirements - Protect our business, clients, staff, and systems from fraud or misuse We do not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required. ## 3. Home-Service Location Information Because Mouna Beauty House provides home services, we may need your appointment address or location in order to deliver the requested service. Your location information is used for appointment planning, staff assignment, travel, and service delivery. Please ensure that the address provided is accurate and that our team can safely access the location at the scheduled appointment time. ## 4. Payments Payments may be processed through third-party payment providers. Mouna Beauty House does not intentionally store complete payment card details on its own systems where payment processing is handled by an authorized third-party provider. Payment providers may process information according to their own privacy policies and terms. ## 5. Booking Platforms and Service Providers We may use third-party platforms and technology providers to operate our booking, payment, communication, scheduling, accounting, or customer-management systems. These providers may process information on our behalf and are expected to handle information in accordance with applicable privacy and security requirements. ## 6. Marketing Communications With your permission, we may contact you about: - New services - Special offers - Promotions - Beauty tips - Mouna Beauty House updates You may request to stop receiving marketing communications at any time. Service-related communications, such as booking confirmations and appointment updates, may still be sent when necessary to provide the service. ## 7. Photos and Social Media We will not intentionally publish identifiable photos or videos of you for marketing purposes without the appropriate permission or consent. If you agree to photography or promotional content, you may request further information about how the content will be used. ## 8. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or electronic transmission can be guaranteed to be completely secure. ## 9. Data Retention We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service administration, customer support, accounting, legal, tax, and regulatory requirements. When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements. ## 10. Your Privacy Rights Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, or other appropriate handling of your information. To make a privacy-related request, please contact us using the details provided on our website. ## 11. Children's Privacy Our services are primarily intended for adults. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required. ## 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements. The latest version will always be published on our website with the updated date. ## 13. Contact Us For privacy questions or requests, please contact: **Mouna Beauty House** United Arab Emirates This Privacy Policy should be read together with our Terms & Conditions.